Our goal is to deliver your items as fast as possible with minimal delays, which is exceptionally challenging at this time.
We appreciate your patience and understanding as we work through this together!
When will I get my order?
Usually, it takes 1 - 3 days to fulfill an order, after which it'll be shipped out. The shipping time depends on your location but can be estimated as follows:
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. These fees are not in our control and are assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct and the package wasn't left at the post office or at your neighbor's, then please get in touch with us at email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You'll receive a tracking link via email when your order ships out.
If you have any questions about your tracking or shipment, contact us at: firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged.
To help us resolve this for you quickly, please email us at: email@example.com within 7 business days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!